The system is built to allow your support, sales, presales, billing, internal it, helpdesk, etc. It works by receiving email messages sent by the monitoring suite. Once a ticket has been opened messages regarding the effected component are attached to this ticket. Otrs can be run on a wide range of system platforms, including enterprise linux platforms such as red hat enterprise linux, and suse linux enterprise server, as well as a series of other linux derivatives.
A plugin to check an otrs database for tickets with specified queue and ticket state. Otrs 8 adapts to your needs with many individually configurable functionalities that are supplemented by consulting services and training managed otrs 8 is a solution as a service. Official site of otrs, a leading service management suite. Otrs community open ticket request system allows efficient. Itsm module, you can monitor tickets, keep statistics, build knowledge library. Otrs 8 service management software comes directly from the manufacturer. Otrs 6 system monitoring patch level 2, otrs 5 system monitoring patch level 3, otrs 4 system monitoring patch level 4, otrs 5 time. Join the translation or start translating your own project.
Otrs is a customizable support desk software that manages workflows and structures communication so there are no limits to what service teams can achieve. With otrs 8, you can work according to your individual needs. This module implements a basic interface to system monitoring suites. New tickets are created in case of component failures. Otrs is a modern, flexible ticket and process management system that allows service management. Our solution offers a stable and fast tool backed by years of expert product and process experience. Whats new added ondemand test mode configuration, and updated minimum framework version to otrs 7. The otrs manager is an easily to use reporting framework for otrs open source ticket request system. Download statistics csv download statistics json localization guide.
Otrs systemmonitoring 7 patch level 5 may 31, 2019 otrs, the worlds leading provider of open source help desk software and itil v3 compliant it service management itsm software, today announces the first release of the otrs systemmonitoring module 7 patch level 5. November 15, 2019 otrs group, the worlds leading provider of the otrs service management suite, including the fully managed otrs solution and the itil v3compliant it service management software otrs itsm, today announces the first release of the otrs systemmonitoring module 7 patch level 8. Persian translation for otrs open source trouble ticket system otrs is an. When the component recovers, the ticket state can be changed or the ticket can be closed. Otrs 7 is translated into 49 languages using weblate. July 12, 2019 otrs, the worlds leading provider of open source help desk software and itil v3 compliant it service management itsm software, today announces the first release of the otrs systemmonitoring module 7 patch level 6. Otrs also well known as trouble ticket system with many features to manage customer telephone calls and emails. Otrs systemmonitoring 7 patch level 9 january 10, 2020 otrs group, the worlds leading provider of the otrs service management suite, including the fully managed otrs solution and the itil v3compliant it service management software otrs itsm, today announces the first release of the otrs systemmonitoring module 7 patch level 9. Integration capabilities include the ability for nagios to monitor open tickets in otrs.
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